Job Detail |
| Company Name (English) : |
The British Council |
| Company Name (Chinese) : |
英國文化協會 |
| Job Title : |
Customer Management Executive(Tsim Sha Tsui) |
| No. of Vacancy(ies) : |
1 |
| Job Type : |
Clerical / Assistant
Consulting / Analyst
Customer Service |
| Employment Term : |
Full-Time
Permanent |
| Working days/ hours per week : |
5/44 |
| Job Location : |
HK - Kowloon |
| Year(s) of Experience : |
Not Specified |
| Job Description : |
-
To ensure a high quality and efficient integrated customer service experience (pre-sale and post-sale) for all new and existing customers across all British Council services.
-
To support the sales team to achieve sales targets to enable the Council to meet its business targets and objectives. To act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all Key Performance Indicators (KPIs)
|
| Qualification Required : |
-
Fluent Cantonese
-
Good written and oral communication skills in English
-
Basic communication skills in Mandarin
-
Relevant experience working in a customer service/sales environment, preferably in the service industry
|
| Remarks : |
-
Pay Band – 4/H (basic salary plus sales incentive per month)
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Contract Type – Indefinite
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Location – Tsim Sha Tsui - British Council, Hong Kong
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Other Requirements
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As we cannot sponsor work passes, applicants must already have the right to live and work in Hong Kong.
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The successful candidate will have a 5-day workweek with a total of 44 hours, including a lunch break. They will be expected to work shifts, including evenings, and will be required to work weekend shifts as scheduled.
|
| Application Method : |
| Others : | https://careers.britishcouncil.org/job-invite/40409/ |
|
| Contact Person : |
Nicolle Han |
| Company website : |
http://careers.britishcouncil.org/job-invite/40409/ |
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