The main duty of a Customer Management Assistant (CMA) is to handle inquires and register customers for our English language courses and examinations.

This includes handling in-person inquiries and/or registrations, answering telephone and email inquiries, as well as conducting placement tests for Teaching Centre customers.

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• Good command of Chinese
• Able to communicate in Mandarin
• Experience of working in a customer service orientated environment

• Salary: maximum $75 per hour
• Contract Type – hourly paid
• Location: Tsim Sha Tsui - British Council, Hong Kong

Additional Information

• As we cannot sponsor work passes, applicants must already have the right to live and work in Hong Kong.
• We work from 9:00 am – 10:00 pm on weekdays and from 8:45 am to 7:00 pm on Saturdays and Sundays.
• The successful candidate will be allocated hours according to operational needs within mutual agreement between the staff and the Council on an hourly