POSITION OVERVIEW

Responsible for processing incoming, outgoing and throughput of items transported via third party shippers and provide customer services by performing the following duties:


ESSENTIAL DUTIES AND RESPONSIBILITIES
 

• Provide customer services on all-related issues and transport inquiries.
• Processes all client service packages and internal transfers through transport services facility.
• Performs item intake process (courier shipment).
• Prepare stones for shipment / delivery after service completion.
• Perform outweigh and box/pack stones in preparation for delivery to clients.
• Receive, sort and organize stones in accordance with the procedures.
• Maintains strict adherence to all security measures and procedures when handling Gems.
• Follows safe access and opening & closing procedures to ensure item safety.
• Communicates with shippers, custom brokers, and clients as appropriate.
• Communicates effectively, work closely with internal department and management (e.g. Client Services, Finance, Inventory Control), and deals with others effectively and professionally under pressure.
• Candidates with more experience will be considered as Logistics Representative
   

TECHNICAL COMPETENCIES (Knowledge, Skills and Abilities)
 

• 1 year or more related experience in customer service field.
• Ability to communicate with GIA clients in a professional manner and in person (Cantonese, English and Mandarin).
• Ability to get along with a diverse group of individuals in Hong Kong and other international locations.
• Well organized, responsible, mature & ability to work independently.
• Effective communication and good interpersonal skills is required.

COMPANY BENEFITS

• On-the-job training
• 13th month pay
• Paid annual leave 14-20days
• Public holidays
• Medical insurance & life insurance includes dental coverage and routine annual medical checkup
• Free shuttle bus service