• Complete a pre-defined volume of outbound calls within our service turnaround time with quality
• Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including escalation to management
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality
• Support to management and recommend productivity/ service improvements
• Support ad-hoc tasks to achieve desired results of business needs
   

• 2+ years of customer service experience preferred but not a must
• Fresh graduates will also be considered
• HKDSE/HKCEE/ diploma qualification will be required
• IIQE 1,3,5 will be preferred
• Preferably worked previously in a call centre/ service centre environment
• Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred
• Excellent telephone manner with good interpersonal skills
• Mature and pleasant personality
• Self-motivated and able to work independently
• Excellent service attitude and able to follow through on commitments to customers
• Adherence to quality standards
• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
• Good communication skills in English and Chinese, both written and spoken
   

What can we offer you?
 

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.