Job Detail |
Company Name (English) : |
MANULIFE INTERNATIONAL LIMITED |
Company Name (Chinese) : |
宏利人壽保險(國際)有限公司 |
Job Title : |
Senior Customer Service Representative/ Customer Service Officer (Customer Engagement Team) |
No. of Vacancy(ies) : |
4 |
Job Type : |
Customer Service Insurance |
Employment Term : |
Full-Time |
Working days/ hours per week : |
5 days |
Job Location : |
HK - Kowloon |
Year(s) of Experience : |
Not Specified |
Job Description : |
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Complete a pre-defined volume of outbound calls within our service turnaround time with quality
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Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including escalation to management
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Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
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Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality
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Support to management and recommend productivity/ service improvements
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Support ad-hoc tasks to achieve desired results of business needs
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Qualification Required : |
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2+ years of customer service experience preferred but not a must
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Fresh graduates will also be considered
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HKDSE/HKCEE/ diploma qualification will be required
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IIQE 1,3,5 will be preferred
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Preferably worked previously in a call centre/ service centre environment
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Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred
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Excellent telephone manner with good interpersonal skills
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Mature and pleasant personality
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Self-motivated and able to work independently
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Excellent service attitude and able to follow through on commitments to customers
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Adherence to quality standards
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Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
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Good communication skills in English and Chinese, both written and spoken
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Salary Range : |
HK$20001 - 25000 |
Remarks : |
What can we offer you?
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A competitive salary and benefits packages.
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A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
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A focus on growing your career path with us.
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Flexible work policies and strong work-life balance.
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Professional development and leadership opportunities.
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Application Method : |
|
Contact Person : |
Kennix Lau |
Enquiry Tel. No. : |
60326353 |
Company website : |
http://www.manulife.com/ |