職位資料 |
公司名稱 (英文) : |
MANULIFE INTERNATIONAL LIMITED |
公司名稱 (中文) : |
宏利人壽保險(國際)有限公司 |
職位名稱 : |
Senior Customer Service Representative/ Customer Service Officer (Customer Contact Centre) |
空缺數目 : |
4 |
工作種類 : |
Customer Service Insurance |
僱用類別 : |
Full-Time |
每週工作日數/ 時數 : |
5 days |
工作地點 : |
HK - Kowloon |
工作經驗 : |
Not Specified |
工作內容 : |
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Handle enquiries and requests of employee benefits related products (including but not limited to MPF and Group Life and Health) arising from distributors or customers.
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Handle and resolve customer queries and requests via phone, counter and email on products and services in a professional manner with tactful customer service skills.
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Provide support to management and recommend productivity/service improvements.
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Ensure accuracy and compliance of all requests to be completed with good quality standards.
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Support to management and recommend productivity/service improvements.
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Support ad-hoc tasks to achieve desired results of business needs.
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所需資格 : |
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2+ years of customer service experience preferred but not a must
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Fresh graduates will also be considered.
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HKDSE/HKCEE/ diploma qualification will be required
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IIQE 1,3,5 will be preferred
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Preferably worked previously in a call centre/ service centre environment
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Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
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Excellent telephone manner with good interpersonal skills
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Mature and pleasant personality
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Self-motivated and able to work independently
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Excellent service attitude and able to follow through on commitments to customers
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Adherence to quality standards
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Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
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Good communication skills in English and Chinese, both written and spoken
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薪酬範圍 : |
HK$20001 - 25000 |
註 : |
What can we offer you?
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A competitive salary and benefits packages.
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A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
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A focus on growing your career path with us.
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Flexible work policies and strong work-life balance.
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Professional development and leadership opportunities.
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申請方法 : |
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聯絡人 : |
Kennix Lau |
查詢電話號碼 : |
60326353 |
公司網頁 : |
http://www.manulife.com/ |