Job Detail |
Company Name (English) : |
MANULIFE INTERNATIONAL LIMITED |
Company Name (Chinese) : |
宏利人壽保險(國際)有限公司 |
Job Title : |
Senior Customer Service Representative/ Customer Service Officer (Customer Contact Centre) |
No. of Vacancy(ies) : |
4 |
Job Type : |
Customer Service Insurance |
Employment Term : |
Full-Time |
Working days/ hours per week : |
5 days |
Job Location : |
HK - Kowloon |
Year(s) of Experience : |
Not Specified |
Job Description : |
-
Handle enquiries and requests of employee benefits related products (including but not limited to MPF and Group Life and Health) arising from distributors or customers.
-
Handle and resolve customer queries and requests via phone, counter and email on products and services in a professional manner with tactful customer service skills.
-
Provide support to management and recommend productivity/service improvements.
-
Ensure accuracy and compliance of all requests to be completed with good quality standards.
-
Support to management and recommend productivity/service improvements.
-
Support ad-hoc tasks to achieve desired results of business needs.
|
Qualification Required : |
-
2+ years of customer service experience preferred but not a must
-
Fresh graduates will also be considered.
-
HKDSE/HKCEE/ diploma qualification will be required
-
IIQE 1,3,5 will be preferred
-
Preferably worked previously in a call centre/ service centre environment
-
Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
-
Excellent telephone manner with good interpersonal skills
-
Mature and pleasant personality
-
Self-motivated and able to work independently
-
Excellent service attitude and able to follow through on commitments to customers
-
Adherence to quality standards
-
Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
-
Good communication skills in English and Chinese, both written and spoken
|
Salary Range : |
HK$20001 - 25000 |
Remarks : |
What can we offer you?
-
A competitive salary and benefits packages.
-
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
-
A focus on growing your career path with us.
-
Flexible work policies and strong work-life balance.
-
Professional development and leadership opportunities.
|
Application Method : |
|
Contact Person : |
Kennix Lau |
Enquiry Tel. No. : |
60326353 |
Company website : |
http://www.manulife.com/ |