POSITION OVERVIEW

Responsible for delivering an outstanding customer experience for clients visiting the laboratory for services. Manage walk-in clients; understand and contribute to overall workflow to complete services for GIA services.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 

• Engage new and existing clients and assist with appropriate services for stones being submitted.
• Detailed knowledge of service requirements; fee schedule, rush services and return times.
• Perform intake and return, sort and organize stones in accordance with procedures.
• Answer phone calls in a polite and timely manner.
• Facilitates the Pre-process stone cycles and sends results to clients.
• Resolve routine problems by troubleshooting, determining root cause and identifying the most appropriate response.
• Coordinate with other departments to resolve issues to ensure client satisfaction.
• Rotate duties between service center in Kowloon Bay and Central.
• Perform other duties as assigned by the supervisor.

TECHNICAL COMPETENCIES (Knowledge, Skills and Abilities)
 

• School diploma or above with 1 - 3 years related working experience.
• Sound knowledge and application of MS Office (Excel, Word, PowerPoint).
• Effective communication with GIA clients in writing, by phone, in person (Cantonese, English and Mandarin).
• Ability to help retain clients by handling client queries and complaints in a helpful and professional manner.
• Able to get along with a diverse group of individuals in Hong Kong and other international locations.
• Solid problem-solving skills and good interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Actively communicate with others in a timely & professional manner; maintain good working relationship with others and peers.
• Ability to learn and understand GIA proprietary systems, key people and their roles in production functions.
• Ability to learn and follow defined procedures/guidelines to perform job; complete tasks through application of detailed procedural knowledge.

Fringe Benefits:
 

• Five-day work week
• Free shuttle bus
• Medical insurance
• Dental insurance
• Life insurance
• Double Pay
• Overtime pay
• Discretionary bonus

"We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy. The information will only be used for appointment to the Company and other company-related purposes."


Contact & Company Information

• Please submit resumes via Apply Now. All resumes must include your past salary history and current salary requirements.
• We encourage you to visit our corporate website at http://www.gia.edu/ to learn more information about GIA