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職位搜尋

公司名稱 (英文) :

New World Facilities Management Company Limited

職位名稱 :

Assistant, Guest Services (Hostel) (Full Time/Part Time) (Ref:HKUS-GSA)

空缺數目 :

工作種類 :

Catering, Hospitality & Tourism Services

僱用類別 :

Full-Time

工作內容 :

Handle enquiries received from including but not limited to telephone, in-person, email and 3rd party booking platforms.
Perform registration of arriving guests according to pre-set policies and procedures.
Prepare cashiering for departing guests according to hostel’s policy and procedure.
Attend all guest enquiries in a helpful and professional manner.
Familiar with hostel room configuration, all special rates and programs
Familiar with other hostel facilities and services, PMS regarding Front Desk operations and Vingcard system.
Up-sell Y-Loft rooms and facilities to maximize revenue.
Input and update guest profiles in the PMS in accordance to standard procedures
Handle dissatisfied guests to resolve concerns and request assistance from superior whenever necessary.
Provide administrative support for preparing purchase requisition / transfer form for operating supplies and stationery etc.
Achieve Guest Satisfaction Index of hostel as set by the management.
Ensure efficient day to day operations of the hostel lounge, cleanliness and safety at all times, food and beverage set up and delivery to standard
Perform reception duty at lobby entrance
Perform shift duties including overnight shift

所需資格 :

Diploma in Hospitality Management or related disciplines
Customer-oriented, well-organized with excellent interpersonal skills
Knowledge of hotel property management system and room key card system
Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage
Proficiency in Windows applications and internet
44 working hours per week with shift duty
Candidate should be flexible and adaptive to work on 24-hour shift roster, including overnight shift.
Immediate available is preferred.
Candidate with more experience will be considered senior position.
Fresh Graduates are welcome.

申請方法 :

其他 :	https://www.youthsquare.hk/join_us/753/apply

截止報名日期 :

31/12/2024

聯絡人 :

Pascilia Cheung