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Company Name (English) : New World Facilities Management Company Limited
Job Title : Assistant, Guest Services (Hostel) (Full Time/Part Time) (Ref:HKUS-GSA)
No. of Vacancy(ies) : 2
Job Type : Catering, Hospitality & Tourism Services
Employment Term : Full-Time
Job Description :
  • Handle enquiries received from including but not limited to telephone, in-person, email and 3rd party booking platforms.
  • Perform registration of arriving guests according to pre-set policies and procedures.
  • Prepare cashiering for departing guests according to hostel’s policy and procedure.
  • Attend all guest enquiries in a helpful and professional manner.
  • Familiar with hostel room configuration, all special rates and programs
  • Familiar with other hostel facilities and services, PMS regarding Front Desk operations and Vingcard system.
  • Up-sell Y-Loft rooms and facilities to maximize revenue.
  • Input and update guest profiles in the PMS in accordance to standard procedures
  • Handle dissatisfied guests to resolve concerns and request assistance from superior whenever necessary.
  • Provide administrative support for preparing purchase requisition / transfer form for operating supplies and stationery etc.
  • Achieve Guest Satisfaction Index of hostel as set by the management.
  • Ensure efficient day to day operations of the hostel lounge, cleanliness and safety at all times, food and beverage set up and delivery to standard
  • Perform reception duty at lobby entrance
  • Perform shift duties including overnight shift
     
Qualification Required :
  • Diploma in Hospitality Management or related disciplines
  • Customer-oriented, well-organized with excellent interpersonal skills
  • Knowledge of hotel property management system and room key card system
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage
  • Proficiency in Windows applications and internet
  • 44 working hours per week with shift duty
  • Candidate should be flexible and adaptive to work on 24-hour shift roster, including overnight shift.
  • Immediate available is preferred.
  • Candidate with more experience will be considered senior position.
  • Fresh Graduates are welcome.
     
Application Method :
Others : https://www.youthsquare.hk/join_us/753/apply
Application Deadline : 31/12/2024
Contact Person : Pascilia Cheung