• Provide routine face-to-face counter enquiry service to agents. Handle agent enquiries related to new application, claims and policy admin of group medical, group life, individual financial products and wealth management products.
• Handle agent email enquiries and new application checking of group life and group medical product.
• Provide effective solutions to agent inquiries/ complaints within a predefined time frame in a proactive and professional manner. Resolve complex cases and complaints arising from work.
• Support cashier payment checking and payment balancing when necessary.
• Support other daily administration duties when necessary.
• Ensure accuracy and compliance of all requests and assigned duties to be completed within the standard service time with good quality.
• Work at different locations of Agency Service Centre if needed.
• Cooperate with team members and others to achieve desired results and support business needs.
• Support ad-hoc tasks to achieve desired results of business needs.

• Degree holder with 2+ year of customer service experience in insurance industry is preferred.
• Fresh graduates will also be considered.
• HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
• Excellent customer service, good communication and interpersonal skills.
• Good command of English and Chinese, both spoken and written.
• Fluency in Mandarin is an advantage.
• Good PC and typing skills including MS Word (English) and Excel.
• Quick learner with strong analytical and problem-solving skills.
• Mature, flexible, well-organized, responsible, self-initiative and able to work under pressure.
• Self-motivated and able to work independently.
• Well-organized and attentive to details.
• Passed IIQE 1,3 & 5 will be preferred.
• LOMA qualifications will be an advantage.
• Self-motivated and able to work independently.
• Excellent service attitude and able to follow through on commitments to customers.
• Adherence to quality standards
• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
• Good communication skills in English and Chinese, both written and spoken.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Strong work-life balance.
• Professional development and leadership opportunities.