Your role:

• To provide professional customer services to clients via phone calls / email / live-chat
• To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events
• To manage communication with customers in a friendly, professional & courteous manner
• To perform ad-hoc tasks as assigned

Requirements:

• HKCEE / DSE graduated or above
• TOPIK level 2 or above in Korean / JLPT N2 level or above in Japanese in both written and spoken
• Effective communication in written & verbal English & Chinese (Cantonese and Mandarin)
• Customer-oriented, good telephone manner & problem solving skill
• Proficient in MS Excel, Word, PowerPoint and Chinese word processing
• Shift duty is required

We offer attractive & competitive salaries and benefits, an exciting work environment, and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending an Email to career-cso@pccw.com.

For more information on other job opportunities at PCCW, please visit our website: www.pccw.com.

HKT is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.